Baby Change – Support

Web Support

Whether you have questions or suggestions, you can visit Baby Change’s online support site at ninebark.uservoice.com.

Email Support

If you need help with Baby Change after reading this page, please feel free to send me an email. I will respond as soon as I can: .

Frequently Asked Questions

Baby Change is designed to be an easy-to-use timer and alarm system for monitoring how frequently your baby needs a diaper change, eats, sleeps, and anything else you can think of. That being said, you may still have some questions on how to use and troubleshoot the program.

1. When I try to set an alarm, Baby Change sets the alarm for a different time, so I never can get it right. How do I fix this?
This is a bug that affects people running devices with iOS 4 and have used their devices in multiple time zones. You need to do one or two things to fix this. First, you must update Baby Change to at least version 1.0.2, which is the first version that fixed this bug. If, after updating, you still have this problem, you need to delete Baby Change from your device and re-download it. This will not cost any money, but it WILL delete Baby Change’s settings. This means you will have to start over with your timers and alarms, but you should only have to do it once.

2. Do I need to purchase Baby Change twice to use it on my iPhone/iPod touch and iPad? Are they the same program?
Baby Change is a fat binary, meaning it runs on both the iPhone and iPad platforms. You only need to purchase it once to be able to use it on either device. While the iPhone and iPad versions are very similar, they are not exactly the same. The timer window is obviously much larger on the iPad, which makes it ideal if you want to display your iPad on a table, desk, or counter top. Some of the button and preference titles are slightly different.

3. How do I pause the timers and alarms?
You can’t, and this is intentional. Let’s look at a real-world example: if you just changed your baby’s diaper, you’ll double tap the diaper icon to reset the timer to 00:00. The timer starts counting again. If you could pause the timer for an hour, it would be like pausing real life for an hour. Your baby will have been wearing a diaper for an hour, but Baby Change won’t realize this, so your timer won’t accurately reflect this fact. Thus, the timers continually run, and you can reset one (or all) of them whenever it is appropriate to do so.

4. Whenever I click on the timer and alarm icons, nothing happens. Why?
Baby Change works a little bit differently from other iOS apps: you have to double tap a timer icon to reset it or double tap an alarm icon to set the alarm. I wanted you to be able to quickly reset timers but not have to worry about inadvertently doing so. You have to consciously choose to double tap an icon, but you don’t have to click in 3 or 4 areas of the screen just to reset a timer. If you look carefully, you’ll also notice that the timer and alarm icons shade slightly lighter while you press them.

5. How do I set alarms, and how do I turn them off?
Here’s the key to setting alarms: you can only set an alarm if you can see the alarm icon next to the timer. If you press the “Alarms” button in the upper left corner of the window, Baby Change will toggle showing and hiding the alarm icons for alarms that have not been set. In other words, Baby Change always shows you an alarm icon if you have a currently set alarm, but you can choose to see or hide the alarm icons that have not been set. (This can make it easier to immediately see which alarms have been set.)
To set an alarm, you double tap the alarm icon and choose how much time (5 minutes to 23 hours and 55 minutes) you want to set the alarm for.
To turn off an alarm, double tap the alarm icon and set the alarm to 0 hours and 00 minutes.

6. Why do my alarms go off immediately after I set them?
Alarms go off immediately after you set them if, and only if, you set the alarms for less time than has already elapsed on the timer. For example, if you set the feeding alarm to 3:00, but the feeding timer is already at 4:27, the alarm is going to sound. If I didn’t program the alarm this way, it would never go off until you reset the timer.

7. My timers aren’t getting saved when I quit Baby Change. Why?
You need to turn on the setting called “Save When Quitting” under the Timers section in Baby Change’s preferences. If the setting is already switched on, try toggling it off and then back on again.

8. My alarms aren’t getting saved when I quit Baby Change. Why?
You need to turn on the setting called “Save When Quitting” under the Alarms section in Baby Change’s preferences. If the setting is already switched on, try toggling it off and then back on again.

9. Why can’t I hear the guitar sound when my alarms go off?
There are several reasons this could be happening. First, check to make sure your device’s volume is turned up. Second, if you are using an iPhone, make sure you don’t have the device set to “Silent” (if you do, Baby Change should still vibrate the phone when an alarm goes off).
Finally, make sure you have turned on the settings for “Application Sound” and “Background Sound” in Baby Change’s preferences. If they are already on, trying toggling them off and then back on again. Baby Change will not make a sound if those settings are off. Note: On the iPad, this setting is called “Also Notify with Sound.”

10. I told Baby Change I didn’t want to save my timers and/or alarms when I quit. Why are they still there when I reopen Baby Change?
This is probably occurring on a device running iOS 4. For devices running older versions of iOS, you quit an application whenever you close it. But with iOS 4, most applications simply “hibernate” in the background when you press the Home button. Thus, they are still running, even though you can’t see them. To truly quit Baby Change on a device running iOS 4, you must double tap the Home button. Then, find Baby Change in the list of running applications. Press and hold the Baby Change icon until a red minus sign appears over the icon, and finally, press Baby Change’s red icon to quit the app.

11. Why won’t Baby Change send me a notification while I am in other apps?
Baby Change can send you notifications that an alarm has gone off, even while you are in other applications, but you need to do two things:
First, you must be on a device running iOS 4. Baby Change supports all devices running iOS 3, but it only supports notifications on iOS 4. If you have an iPad, you must be running iOS 4.2 or later to get background notifications.
Second, you must turn on “Background Alerts” in Baby Change’s preferences. If it is already on, try toggling the setting off and then back on again. Baby Change will notify you that an alarm has gone off only when an alarm is scheduled to go off.